MonkeyMedia Software Operations
Operationally, we believe in a few core values:
- We believe our People are our number one asset.
- We believe our Customers are at the center of everything we do.
- We believe our products need to be scalable, resilient, and stable at all costs.
- We have a Culture of integrity, authenticity and compassion.
- We believe in being successful and having fun doing it.
Technical Infrastructure:
- MonkeyMedia Software provides its solutions under the Software-as-a-Service model (SaaS).
- There are no hardware requirements as we offer web-based/browser based solutions.
- We integrate with 3rd party technology partners such as: Payment Gateway/Processors; POS Systems; Gift/Loyalty Programs; Email Marketing Systems; 3rd party widgets as required for enhanced operational experience.
Account Support:
- Clients are assigned a dedicated Account Manager who works with them throughout their experience with MonkeyMedia Software -> implementation, support, maintenance.
- Support available 24/7.
- Full tracking and visibility of projects/tasks provided via a MonkeyMedia Software developed web-based system where dedicated project owners can login to track support and requested activities.
Software Development:
- Deployments are unique in order to meet our clients’ needs.
- Our current feature and functionality set meets 95% of our client’s requirements.
- We offer custom programming to take advantage of process improvement decisions made by our client’s Management Teams.
System Resiliency, Performance and Scalability:
- We have enterprise grade servers with redundant components deployed in a multi-server cluster within a multi-path network infrastructure.
- We offer reliable/sufficient connectivity via multiple enterprise scale providers.
- Additional horsepower can be added within hours.
- We currently support thousands of users across more than a thousand locations.
