Monkey connects ordering, customer management, store operations, and reporting in one integrated system so multi-location restaurant brands can streamline operations and grow efficiently.
The complete catering
growth engine
One purpose-built catering platform designed to turn every stage of the lifecycle into measurable restaurant growth.
Ordering
MONKEY makes ordering simple, no matter how your customers prefer to buy. Offer a branded online ordering experience, streamline marketplace management within MONKEY, and support every call with AI-powered phone ordering. With every channel connected in one platform, you can grow first-party sales, reduce third-party fees, and deliver a consistent, seamless guest experience.
Order Intake
Every Channel, One Platform
Take orders online, by phone, in person, and via marketplaces, all managed in MONKEY so nothing gets missed.
Your Brand, Your Rules
Manage marketing content, banners, and SEO settings to maintain a consistent, branded experience across ordering channels.
Marketplace Without the Hassle
Manage third-party orders within MONKEY and avoid the need to flip between multiple platforms.
Customer acquisition & retention
Turn prospects into loyal customers with MONKEY’s Customer Acquisition & Retention capabilities. Organize your sales team, manage leads, streamline client data, and launch campaigns that keep your brand top of mind. Build relationships that last and create repeat order habits that fuels growth.
Sales Team & Lead Management
Drive catering growth with MONKEY’s Sales Team & Lead Management tools. Assign territories, set targets, and manage leads with ease so your team can focus on converting opportunities into loyal customers.
Organized for Growth
Assign territories, set quarterly goals, and give your sales team clear ownership over their leads and accounts.
Full Pipeline Visibility
Track sales reps performance, monitor lead status, and understand which efforts are converting.
Smarter Lead Work
Import, tag, and segment leads so your team prioritizes the right opportunities.
Customer and Account Management
Build stronger customer relationships with MONKEY’s Customer & Account Management tools. Organize data, streamline communication, and track client behavior so you can deliver personalized service and keep customers coming back.
Clean Data, Better Service
Import client records, merge duplicates, and maintain accurate profiles with full order history so every interaction starts from a place of knowledge.
Corporate Account Complexity Handled
Manage multiple delivery addresses, link clients to company billing accounts, and store tax exemption details without the manual juggling.
Communication That Leaves a Trail
Send emails directly from MONKEY using your own email address and log all correspondence so your team always knows what's been said.
Marketing and Promotion
Grow your catering business with MONKEY’s Marketing & Promotion tools. Automate emails, create smart discounts, manage branded content, and reward loyalty in order to keep your customers engaged and your brand top of mind.
Automated Outreach That Actually Fires
Trigger personalized emails based on order activity and customer milestones; no manual list management required.
Promotions With Precision
Create flexible discounts, auto-apply coupons through promotional emails, and schedule campaigns to drive sales at the right moment.
Loyalty That Keeps Them Coming Back
Reward repeat business with coupons and integrated loyalty programs. MONKEY gift card program coming soon!
Operations Management and Efficiency
Run catering operations with confidence using MONKEY’s Ops Management & Efficiency capabilities. From planning and production to delivery and execution, MONKEY gives you the tools to scale, cut complexity, and deliver every order flawlessly.
Store, Menu and Order Management
Run your catering operations with confidence using MONKEY’s Store, Menu & Order Management tools. From building store specific menus and setting pricing to managing orders, MONKEY gives you the control and automation you need to scale efficiently and deliver exceptional experiences across your entire enterprise.
Menus Built Around How You Operate
Customize categories, day parts, lead times for specific high-prep items, and create future menus and pricing for upcoming changes; all without workarounds.
Network Control Without the Noise
Set delivery minimums, configure gratuity options, and manage store hours or closures at the store, regional, or brand level.
Orders That Run Themselves
Automate alerts and manage recurring orders so your team focuses on fulfillment, not admin.
Operations
Take control of catering operations with MONKEY’s advanced tools for planning and execution. Gain real-time visibility, streamline production, and automate critical tasks so your team can deliver every order flawlessly and on time.
See Every Order,
Plan Every Shift
Toggle between list and calendar views across your entire network for staffing, production, and fulfillment planning.
Production Reports That Prevent Mistakes
Assembly, item-level, and recipe-level breakdowns give your kitchen exactly what they need; no guessing, no shortages.
Batch What Used to Take Hours
Print invoices, pack slips, and menu labels in bulk. What used to be a manual grind becomes a one-click workflow.
Delivery
Deliver catering orders your way with MONKEY’s flexible delivery solutions. Define zones, automate fees, manage your own drivers, or connect with trusted partners all while keeping every delivery visible, efficient, and on time.
Define Your Zones, Automate Your Fees
Set precise delivery boundaries using geo-coordinates and automatically calculate delivery charges; no manual pricing decisions per order.
Own Your First-Party Deliveries with MONKEYDrive
MONKEY's native driver app for in-house drivers lets you track deliveries and provide guest/admin visibility into delivery status.
Your Drivers or Theirs
Prefer to outsource? Tap trusted 3rd party partners to deliver your orders and control which store have access. Choose between in-house or multiple 3rd party delivery services on a per order basis.
Processing and Reporting
Take control of your catering operations with MONKEY’s Processing & Reporting capabilities. Connect systems, manage finances, and unlock real-time insights to keep your business efficient, accurate, and ready to scale.
Integrations
Connect your catering business with MONKEY’s powerful integrations. From payments and delivery to loyalty, POS, and enterprise platforms, MONKEY brings your systems together for efficiency, flexibility, and growth.
Freedom of Choice
MONKEY integrates with multiple payment gateways, POS systems, and delivery partners so you can choose what works best for your operations; no forced lock-in.
Open by Design
MONKEY's API and data warehouse connect with marketplaces, e-commerce platforms, and back-office systems for a fully integrated tech stack.
Efficiency Built Into Every Connection
Automate payment processing, order posting, and data syncing so your team stops re-entering what the system should already know.
Accounting
Simplify catering finance with MONKEY’s Accounting tools. Track payments, manage invoices, reconcile accounts, and maintain compliance with a platform built for accuracy and efficiency.
Total Financial Visibility
Monitor payments, refunds, deposits, credits, and outstanding balances; all in one place, with nothing falling through the cracks.
Collections on Autopilot
Send invoices, generate statements, and manage house accounts with ease to shorten A/R cycles.
Built for Compliance
Lock closed periods, reconcile gateway transactions against bank records, and manage chargebacks with tools designed for multi-location accountability.
Data insights
Unlock the power of data with MONKEY’s insights tools. Monitor performance, visualize trends, and access real-time analytics to make decisions that keep your catering business efficient and competitive.
Alerts Before Things Go Wrong
Real-time dashboards surface unpaid credit cards, expiring tax exemptions, POS posting failures and much more so your team acts before fulfillment is impacted.
Enterprise-Grade Reporting
MonkeySee — MONKEY's data warehouse — replicates data in real time with secure SQL access, so you can connect to R365, Tableau, Power BI, or any intelligence tool you already use.
CRM Intelligence That Drives Retention
Track which clients have gone quiet, who's ordering repeatedly, and where your growth opportunities are; then use that data to run smarter campaigns.
built to scale
